The Future of Customer Outreach: Building Trust with Branded Calling – Dec 24th, 2026
Branded Calling is shaping up as a significant development in customer outreach, hinting at a future where business communications are both trusted and streamlined. By displaying the company’s name and call purpose on the customer’s screen, it has the potential to instantly build trust, crucial in an era riddled with phone scams. This feature not only clarifies communication but also simplifies the process for customers to return calls without needing to dial, enhancing convenience and engagement.
- What are the primary challenges in implementing Branded Calling technology across diverse markets and customer bases?
- How can businesses effectively integrate Branded Calling into their existing customer service frameworks to maximize engagement and trust?
- What potential developments can be expected in Branded Calling technology to further enhance customer interaction and business communication?
Chief Customer Officer, Chief Revenue Officer, VP of Customer Experience, Director of Contact Centre Operations, Head of Telecommunications / Enterprise Voice
Ontario, Canada – Dec 24, 2026
6:30 PM Arrival of guests and drink reception
7:00 PM Welcoming and opening address by Hyper Meet Networks
7:10 PM Short introduction by Hyper Meet Networks
7:20 PM Discussion instigated by the moderator and continued by the group
7:50 PM Appetizers are served
8:20 PM Discussion ends, mains are served, guests are encouraged to stay and network
Kat Florence Hotel, Ontario, CA
Hosted by: Hyper Meet Networks
Customer outreach is changing fast. With rising scam activity and declining answer rates, trust has become the single most important factor in voice communication. This roundtable brings together senior leaders in customer experience, revenue, and communications to explore how Branded Calling can restore credibility, increase engagement, and strengthen customer relationships. You’ll gain practical insights into implementation challenges, cross-functional alignment, and what it really takes to make trusted calling work at scale.
Beyond the topic itself, the value lies in the room. This is a curated discussion with peers who are facing similar operational, regulatory, and performance pressures. Expect candid conversation, real-world perspectives, and actionable takeaways you can apply immediately. No presentations, no sales pitches. Just focused dialogue and meaningful executive-level exchange.